Usually, the journalist is the one with the questions for the interviewee. That was not how a phone call with Edgar Maldonado began, however.
Rather, Maldonado had some questions. Immediately after this writer explained why she was bothering him on his holiday weekend, Maldonado asked, “Did someone get sick? Did you think we are doing a good job?”
Maldonado is the general manager of High Class Maintenance, the business tasked with cleaning Zions Bank Stadium in Herriman, Utah, before, during, and after each game of the 2020 National Women’s Soccer League Challenge Cup. That is the very matter-of-fact description of what the company is doing right now. More accurately, HCM is a team of critical actors working diligently to ensure that the first professional contact team sport in the United States returns safely amid the COVID-19 pandemic.
Those first questions Maldonado asked on the phone speak to a deep sense of accountability that lies at the heart of his family-owned business. It is a guiding principle and a commitment to excellence born long before the HCM employees walked into the stadium this June, and one essential to making sure the NWSL Challenge Cup happens safely.
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